As well as our own website, we sell through marketplaces such as Amazon, B&Q (diy.com), eBay, ManoMano, OnBuy and Kaufland. If you bought from BPS Depot through one of these, here is how to get help.
Returns, refunds and cancellations
Start them through the marketplace where you placed your order, using its "contact seller" or returns option. The marketplace handles the refund back to your account, and we arrange the collection or replacement.
Product questions, spare parts and guarantee claims
Contact us directly. The products are the same as on our website, so everything in this Help Centre applies. Our Lifetime Guarantee covers manufacturing faults however you bought the product. Have your marketplace order number ready.
VAT receipts
Request your receipt through the marketplace, or send us a request with your marketplace order number.
Need help?
Call us on 0333 006 9776 (Mon–Fri 9am–4.30pm, Sat–Sun 10am–2pm) or send us a request. We reply within 24 hours, although it can take a little longer at busy times.