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Product descriptions, ownership and responsibility

Updated

Product descriptions

We work hard to give accurate descriptions, sizes, heights, weights and images for all our products. Because products are continually developed, we cannot guarantee absolute accuracy, so please treat this information as a guide. If a measurement is critical for your job, call us and we will check it for you.

When the goods become yours

Ownership of the goods passes to you when they are paid for in full. Responsibility and risk for the goods pass to you at the point of delivery.

Late delivery

We make every reasonable effort to deliver on time, but we cannot be held liable for consequential losses or costs caused by late or non-delivery.

Need help?

Call us on 0333 006 9776 (Mon–Fri 9am–4.30pm, Sat–Sun 10am–2pm) or send us a request. We reply to emails and requests within 24 hours, although it can take a little longer at busy times.

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