Not sure if a payment went through?
If you were not shown an order confirmation, or your basket still had items in it, please do not order again straight away. Send us a request or call us with the name, email address and delivery address you used, and we will check whether the order was placed. We will make sure you are not charged twice.
Apple Pay asking for a delivery address
If checkout keeps asking for a delivery address when you pay with Apple Pay, try entering the address in the checkout form, or pay by card instead. If it still does not work, call us and we can take your order by phone.
Can't sign in to your account
- Use the "Lost your password?" link to reset it, then try again in a private or incognito browser window.
- If you still can't sign in, contact us. We can look up your order and send you a copy of your invoice.
Ordering by phone
If you have any trouble with online checkout, call 0333 006 9776 and we will place the order for you.
Need help?
Call us on 0333 006 9776 (Mon–Fri 9am–4.30pm, Sat–Sun 10am–2pm) or send us a request. We reply within 24 hours, although it can take a little longer at busy times.