Most orders placed before 3pm on a working day are dispatched the same day for next-working-day delivery. Here is how to check on yours.
Tracking
- When your order is dispatched, you will get an email from us and tracking details from the carrier. Carrier emails can end up in your spam or junk folder, so please check there too.
- Tracking can take a few hours to update after dispatch.
Orders that arrive in more than one package
Larger items, especially scaffold towers, are often sent in several packs. The packs may arrive separately, sometimes on different days. If your tracking says "1 of 2" or similar, the rest is on its way. Check the component list in your tower's product guide to see what each size includes.
Items with longer delivery times
- Some sheds, garden buildings and furniture are delivered in 2 to 4 working days, and the carrier contacts you to book a day.
- Industrial mobile steps are made to order and take around 42 working days.
- Deliveries to Northern Ireland, Ireland, the Channel Islands and Scottish islands take 3 to 5 working days.
If your order is late
If your order has not arrived on the day you expected, contact us with your order number and we will chase the carrier for you. Most orders arrive within 1 to 5 days of ordering.
Need help?
Call us on 0333 006 9776 (Mon–Fri 9am–4.30pm, Sat–Sun 10am–2pm) or send us a request. We reply within 24 hours, although it can take a little longer at busy times.