Sorry about that. We will send you the correct item and collect the wrong one, at no cost to you.
What to do
- Send us a request with your order number, what you received, and a photo of the item or its label if you can.
- Keep the wrong item in its packaging and don't use it.
- Tell us which day suits you. The carrier usually delivers the correct item and collects the wrong one on the same visit. Sometimes, if there is no room on their vehicle, they collect it separately on another day. There is no charge either way.
Good to know
- If the item you received is the right product but damaged or faulty, see My delivery arrived damaged or with parts missing or My item is faulty or not as described.
- If you ordered the wrong size yourself, see How do I cancel or change my order?.
Related articles
- Returns and refunds
- My delivery arrived damaged or with parts missing
- How do I cancel or change my order?
Need help?
Call us on 0333 006 9776 (Mon–Fri 9am–4.30pm, Sat–Sun 10am–2pm) or send us a request. We reply within 24 hours, although it can take a little longer at busy times.