We want to resolve every problem quickly and fairly. If something has gone wrong, please send us a request or call 0333 006 9776 and tell us what happened. Include your order number and any photos.
If we have not been able to resolve your complaint, you can take it to an independent alternative dispute resolution service.
Your rights to return goods bought online are protected by consumer law, including the Digital Markets, Competition and Consumers Act 2024. See Returns and refunds for our full returns policy.
Need help?
Call us on 0333 006 9776 (Mon–Fri 9am–4.30pm, Sat–Sun 10am–2pm) or send us a request. We reply to emails and requests within 24 hours, although it can take a little longer at busy times.