If your product has developed a fault, or what you received is not as described, we will put it right.
What happens
- Contact us with your order number, a description of the problem and photos if possible.
- We arrange collection of the goods so we can inspect them. There is no charge for this.
- If we agree the item is faulty or not as described, we will repair, replace or refund it in full, with no costs to you.
- If we find no fault, you will have 14 days to collect the goods from us. If you would like us to send them back to you, there will be a delivery charge. Items not collected within 14 days will be disposed of.
Faults caused by accident, neglect or misuse are not covered. Every product also comes with our Lifetime Guarantee against manufacturing faults.
Need help?
Call us on 0333 006 9776 (Mon–Fri 9am–4.30pm, Sat–Sun 10am–2pm) or send us a request. We reply to emails and requests within 24 hours, although it can take a little longer at busy times.