Please check your goods carefully when they arrive. When you sign the carrier's receipt you are confirming that the goods have arrived in good condition, and we cannot accept responsibility for goods signed for as satisfactory.
If the delivery is damaged
- Refuse the delivery and send it back with the driver.
- Let us know straight away so we can send a replacement as quickly as possible.
If something is missing
- Tell us within 48 hours of delivery so we can take it up with the carrier and trace the missing items.
- For scaffold towers, check the delivery against the component list for your tower size. You will find it in the product guide for your tower.
If you asked for the goods to be left without a signature
Goods left at your property without a signature are left at your own risk, and BPS Depot cannot accept liability for loss or damage in that case.
Need help?
Call us on 0333 006 9776 (Mon–Fri 9am–4.30pm, Sat–Sun 10am–2pm) or send us a request. We reply to emails and requests within 24 hours, although it can take a little longer at busy times.