Different delivery address
You can have your order delivered to an address other than your billing address. Just enter the delivery details when you order. Please check the address carefully before you submit, as we cannot accept responsibility for late or failed delivery to an incorrect address.
Phone number and delivery instructions
Please give a phone number for the delivery address so the carrier can contact you if they have trouble finding it. You can add delivery instructions at checkout.
Leaving goods without a signature
Someone should be at the address to accept and sign for the delivery. If that is not possible, we can pass on your instructions to leave the goods at your property without a signature. Please note this is at your own risk, and BPS Depot cannot accept liability for loss or damage to goods left this way.
Some deliveries always need a signature. If the carrier cannot get one, they may leave the parcel with a neighbour and post a card telling you where it is.
Need help?
Call us on 0333 006 9776 (Mon–Fri 9am–4.30pm, Sat–Sun 10am–2pm) or send us a request. We reply to emails and requests within 24 hours, although it can take a little longer at busy times.